Summary

EYE Q Vision Hospital is looking for application support Analyst. in this you will be responsible for troubleshooting service requests, providing timely resolutions to application-related issues, and ensuring that our systems meet the needs of end users. Your analytical skills will be put to the test as you identify solutions to non-standard requests and conduct user training. This role offers a unique opportunity to work closely with third-party vendors and contribute to the development and implementation of policies that enhance operational efficiency.

If you are passionate about technology and healthcare, this is the perfect opportunity to make a meaningful impact.

Responsibilities

- Provide application support services for Eye Q EMR/HMR, addressing service requests via tickets, email, and phone.
- Identify solutions to non-standard requests and troubleshoot moderately complex application-related problems.
- Ensure timely resolution of application-related errors and issues, maintaining high user satisfaction.
- Test the functionality of applications to ensure optimal performance and user experience.
- Coach and provide feedback to team members, fostering a collaborative work environment.
- Serve as a resource for others in the IT department, sharing knowledge and expertise.
- Document and communicate effectively to ensure timely resolutions and updates.
- Collaborate with third-party vendors to support the Eye Q product and its functionalities.
- Analyze technology solution options and provide feedback to relevant stakeholders.
- Conduct and manage end-user application training for both existing and new users.
- Document change requests and coordinate with the application development team to execute system changes.




- Perform data analysis to extract insights from trends, aiding in the improvement of operational activities.
- Support the development and implementation of policies and procedures to ensure systems align with organizational business requirements.

Requirements

- Bachelor’s degree in Information Technology, Health Management, or a related field.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Excellent verbal and written communication skills, with the ability to convey technical information clearly.
- Familiarity with application support services and troubleshooting methodologies.
- Basic understanding of EMR/HMR systems and their functionalities.
- Ability to work collaboratively in a team-oriented environment.
- Eagerness to learn and adapt to new technologies and processes.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Strong organizational skills, with the ability to manage multiple tasks effectively.
- Willingness to engage with end users and provide exceptional customer service.

Benefits

- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage for employees and their families.
- Opportunities for professional development and continuous learning.
- Supportive work setting that encourages innovation and collaboration.
- Flexible working hours to promote work-life balance.
- Access to cutting-edge technology and resources.
- Employee wellness programs and initiatives.
- Paid time off and holidays to recharge and rejuvenate.
- Opportunities for career advancement within the organization.
- A chance to make a meaningful impact in the healthcare sector through technology.

📌 Application Support Analyst (Delhi)
🏢 LueinHire.com
📍 Delhi