API & Product Support Executive

Location: Sector-62, Noida | Work Mode: 5 Days WFO

Experience: 1–3 Years (or more) | Employment Type: Full-Time

Shift: Rotational

About TechRyde

TechRyde Private Limited is a technology solutions provider delivering digital transformation across the hospitality and F&B; sectors through software products and API integrations.

Role Overview

We are looking for an API & Product Support Executive with hands-on experience in API troubleshooting, Postman/Swagger, application/product support, and customer-facing technical support.

This role focuses on troubleshooting and resolving customer issues related to APIs, integrations, and software products. It is not intended for developers, QA/Test Engineers, Desktop/IT Support, Network, Hardware, or Infrastructure Support profiles without relevant API/Product Support experience.

Key Responsibilities

- Provide technical support to clients through email, chat, calls, and ticketing systems.
- Troubleshoot REST APIs and integrations using Postman, Swagger, or similar tools.
- Analyze API requests/responses, HTTP status codes, headers, payloads, and authentication issues.
- Investigate, reproduce, and resolve application/product issues.
- Assist customers with API integration, configuration, authentication, and product functionality.
- Coordinate with Engineering, Product, and QA teams for escalations.
- Document issues, resolutions, troubleshooting steps, and FAQs.




- Manage support tickets and ensure timely resolution and customer satisfaction.

Required Skills

- 1–3+ years of experience in API, Product, Application, Technical, or Integration Support.
- Strong understanding of REST APIs and API integrations.
- Hands-on experience with Postman, Swagger, or similar tools.
- Knowledge of HTTP methods, status codes, headers, parameters, authentication, and JSON/XML.
- Experience troubleshooting software applications, SaaS products, or API integrations.
- Strong problem-solving and root-cause analysis skills.
- Excellent written and verbal communication skills.
- Ability to work with customers and explain technical issues clearly.
- Preferred Knowledge of OAuth, API Keys, Bearer Token, Basic Authentication.
- Basic understanding of application logs and SQL/databases.
- Experience with SaaS/cloud products, third-party integrations, or ticketing tools such as Jira, Zendesk, Freshdesk, or Zoho Desk.

Why Join TechRyde?

- Work with modern software products, APIs, and integrations.
- Exposure to global clients and technical problem-solving.
- Collaborative workplace with Engineering, Product, and QA teams.
- Opportunities for technical and professional growth.

How to Apply

Send your updated resume to [email protected] with the subject:

“Application – API & Product Support Executive”

📌 API And Product Support Executive (Noida)
🏢 TechRyde
📍 Noida