Agency Manager – Operations & Business Growth

Company: Brand Mindz Global

Location: Tirunelveli, Tamil Nadu

Work Mode: On-site

Job Type: Full-time

Working Days: Monday – Saturday

Working Hours: 9:00 AM – 6:00 PM

Salary: ₹20,000 – ₹25,000/month Performance Incentives

Experience: 4 years total work experience, with a minimum of 2 years of team-management experience

About Brand Mindz Global

Brand Mindz Global is a growing IT & Performance Marketing company based in Tirunelveli, working with clients across India and internationally.

We specialize in

- Digital Marketing
- Search Engine Optimization (SEO)
- Meta Ads & Google Ads
- Web Development
- App Development
- Social Media Management

We help startups, e-commerce brands, and businesses grow through result-driven marketing strategies and high-quality technology solutions.

About the Role

We are looking for a strong, responsible, and highly organized Agency Manager who can take ownership of the day-to-day operations of our agency and ensure that teams, projects, clients, and business targets are managed effectively.

The Agency Manager will oversee a team of approximately 15 members across different functions and will work closely with the management to ensure smooth operations, employee accountability, project delivery, client satisfaction, and business growth.

This is a hands-on leadership role for someone who can identify problems, make decisions, manage people, follow through on execution, and take ownership rather than waiting for instructions.

The ideal candidate may come from a strong background in HR, Sales, Marketing, Web/App Development, or Digital Marketing (Meta Ads, Google Ads, or SEO), but proven leadership and team-management ability are essential.

Key Responsibilities1. Agency Operations & Daily Management

- Take ownership of the agency's day-to-day operations.
- Ensure all departments are functioning efficiently and according to company objectives.
- Assign, coordinate, and monitor tasks across teams.
- Track whether assigned work is completed on time and to the required standard.
- Identify operational bottlenecks and resolve them proactively.
- Establish and maintain effective internal processes and workflows.
- Ensure employees are accountable for their responsibilities and targets.
- Conduct regular team meetings and operational reviews.
- Maintain visibility over ongoing projects, deadlines, deliverables, and priorities.
- Escalate major issues and strategic decisions to management when required.

2. Team Leadership & Performance Management
- Lead and manage a team of approximately 15 employees across multiple functions.
- Set clear expectations, responsibilities, priorities, and performance standards.
- Monitor individual and team productivity.
- Ensure employees meet assigned targets and deadlines.
- Identify underperformance and take corrective action.
- Motivate, mentor, and guide team members to improve their performance.
- Resolve internal team conflicts and workplace issues.
- Build a culture of ownership, accountability, discipline, and continuous improvement.
- Coordinate with HR regarding recruitment, employee performance, disciplinary matters, and other people-related requirements.

Note: A separate HR function will handle core HR responsibilities; the Agency Manager will be responsible for ensuring team discipline, performance, and operational accountability.

- Project & Delivery Management

- Monitor all ongoing client projects across departments.
- Ensure projects are progressing according to agreed timelines.
- Coordinate between Sales, Digital Marketing, SEO, Web Development, App Development, and other teams.
- Identify delays or quality issues before they become client problems.
- Ensure proper handover of projects from Sales to the relevant execution team.




- Ensure project priorities are clearly communicated to the respective teams.
- Maintain overall visibility of project status and delivery.

4. Client Management
- Act as a senior point of contact for important and high-value clients.
- Participate in key client meetings and discussions when required.
- Understand client requirements and ensure internal teams execute accordingly.
- Handle escalations, complaints, and routine client issues professionally.
- Ensure clients receive timely updates and quality service.
- Build strong, long-term relationships with key clients.
- Identify opportunities for repeat business, upselling, and cross-selling.
- Work with the Sales and Marketing teams to improve client retention and revenue.

5. Sales & Business Development Support
- Support and guide the Sales team in achieving monthly targets.
- Review lead generation, follow-ups, conversions, and sales pipeline.
- Ensure sales executives are actively following up with prospects.
- Participate in important sales calls and negotiations.
- Assist in closing high-value or strategic deals.
- Review proposals, quotations, and presentations when required.
- Identify gaps in the sales process and implement improvements.
- Track overall sales performance and revenue contribution.
- Encourage the team to identify upselling and cross-selling opportunities.

6. Financial & Business Performance Monitoring
- Monitor overall revenue performance against business targets.
- Track sales, collections, project performance, and major operational expenses.
- Monitor project profitability and identify areas for improvement.
- Coordinate with management regarding financial performance and business priorities.
- Ensure timely follow-up on pending client payments in coordination with the relevant team.
- Identify opportunities to improve operational efficiency and profitability.
- Prepare regular performance reports for management.

7. Process Improvement
- Identify inefficiencies in existing systems and workflows.
- Create and implement SOPs, checklists, reporting systems, and accountability mechanisms.
- Improve communication between departments.
- Introduce systems that reduce dependency on constant management supervision.
- Use data and performance reports to make operational decisions.
- Continuously improve the agency's productivity, service quality, and internal processes.

8. Management Reporting The Agency Manager will provide regular reports to management covering:
- Team performance
- Sales performance
- Lead generation and conversions
- Project status
- Client issues and escalations
- Revenue and collections
- Employee productivity
- Operational challenges
- Key achievements
- Areas requiring management attention

The expectation is that management should have clear visibility of the business without having to constantly follow up with individual employees or departments.

Key Performance Indicators (KPIs)

The Agency Manager will be evaluated based on:

- Overall team productivity and accountability
- Achievement of business and revenue targets
- Sales pipeline and conversion performance
- Timely completion of client projects
- Client satisfaction and retention
- Reduction in operational delays and recurring issues
- Employee productivity and discipline
- Effective coordination between departments
- Improvement in internal processes and systems
- Business profitability and operational efficiency




- Ability to independently resolve day-to-day operational problems

What We Are Looking ForEssential Requirements
- 4 years of total professional experience
- Minimum 2 years of proven team-management experience
- Experience managing teams of multiple people
- Strong leadership and decision-making abilities
- Excellent communication skills in English & Tamil
- Strong organizational and time-management skills
- Ability to manage multiple departments and priorities simultaneously
- Strong problem-solving and conflict-resolution skills
- Target-oriented and results-driven mindset
- Ability to work independently with minimal supervision
- Strong ownership and accountability
- Ability to handle pressure and make practical decisions
- Willingness to be hands-on rather than purely administrative

Preferred Functional Background

Candidates with strong professional experience in at least one of the following areas are preferred:

- HR / People Management
- Sales / Business Development
- Marketing
- Digital Marketing
- Meta Ads
- Google Ads
- SEO
- Web Development
- App Development

You do not need to be an expert in all of these areas. However, you should have sufficient understanding of digital agencies and their workflows to effectively manage teams working across different functions.

Ideal Candidate The ideal candidate is someone who:

- Takes ownership instead of waiting for instructions.
- Can manage people firmly but professionally.
- Doesn't need to be constantly reminded to follow up.
- Can identify problems before management points them out.
- Can hold team members accountable for their work.
- Can manage multiple teams and projects simultaneously.
- Is comfortable speaking with both employees and clients.
- Can step into sales discussions when required.
- Can make day-to-day decisions independently.
- Thinks about the agency's overall growth rather than only their own department.
- Can build systems that allow the business to operate smoothly without constant management intervention.

What Success Looks Like

Within the role, the Agency Manager should gradually take ownership of the agency's daily functioning so that management does not need to:

- Constantly follow up with employees
- Check whether assigned work has been completed
- Monitor routine employee attendance and accountability
- Assign and chase routine tasks
- Constantly check project status
- Handle routine client issues
- Personally chase the sales team for follow-ups
- Coordinate every department individually
- Resolve every operational problem personally

Instead, the Agency Manager should provide clear visibility, accountability, and solutions, escalating only matters that genuinely require management's involvement.

Compensation & Growth

Salary: ₹20,000 – ₹25,000/month, based on experience and capability.

Additional benefits include

- Performance-based incentives
- Performance-based salary revisions
- Growth opportunities opportunities
- Opportunity to take on greater leadership responsibility as the agency grows

Education

Bachelor's degree required.

Relevant professional certifications or additional qualifications in management, sales, marketing, HR, digital marketing, or technology will be an advantage.

Language Requirements

- English – Required
- Tamil – Required

Work Location

Tirunelveli, Tamil Nadu – On-site

Working Hours: 9:00 AM – 6:00 PM

Working Days: Monday – Saturday

Important

This is a high-ownership management position. We are looking for someone who wants to build, manage, and grow an organization—not someone who only wants to supervise tasks.

If you are confident managing people, solving problems, handling clients, supporting business growth, and taking responsibility for results, we would like to hear from you.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Agency Manager- Operations & Business Growth (Tirunelveli)
🏢 Brand Mindz Global Technologies
📍 Tirunelveli