Client Relationship ü Understand what the client’s overall goals and objectives are and the role that different departments/individuals are playing in achieving these ü Use on-site time to engage with your clients, develop relationships, seek revenue and as a profile raising opportunity ü Manage the practical, day-to-day management of the delivery of the contracted service with respect to the quality, speed and volume of data along with the servicing they are entitled to ü Be aware of workload and potential capacity constraints, keep lines of communication open with both client & management and communicate upwards ü Implement client best practice, ways of working and role model behaviours to junior team members ü Maintain existing, and develop current, relationships with clients, seeking to extend your network of valuable contacts beyond the Insight team ü Seek constructive resolutions in difficult circumstances ü Work positively towards developing a trusting business adviser relationship ü Deliver a highly responsive service to clients, continuing to build good relationships and trust with your contacts ü Understand where Worldpanel complements and competes with other information your client buys ü Further develop the client relationship by seeking out opportunities to introduce other Worldpanel capabilities and services to your contacts

Account Handling ü Where appropriate take responsibility for account administration, providing relevant information to accounts and delivery service departments ü Be responsible for identifying revenue opportunities and deploying wider KWP services in contributing to overall revenue target ü Contribute to account planning,



offering ideas for development ü Be aware of contractual obligations and manage any potential conflicts in good time ü Anticipate client demands and proactively find solutions, rather than just answering requests ü Communicate effectively with senior management ensuring that they are kept up-to-date with client issues and developments ü Contribute to monthly revenue forecasts whilst maintaining and building a pipeline of proposals ü Manage appropriate inductions and training programmes with clients ü Interpret and manage account plans, helping to move the focus from analysis to insight

Service Development ü Keep the client up-to-date with our service developments ü Create and share best practices and efficient ways of working with other team members

Basic Data & Tracking ü Take responsibility for advising on solutions to problems in reports and the reporting process ü Implement changes to regular reports in line with delivery strategy ü Confidently use the advanced capabilities within PulsePlus & think of solutions using respondent level data ü Build a network of contacts within Worldpanel Operations who can help you resolve difficulties with the data or systems if they arise





Analysis & Insight ü Develop a good knowledge of your client’s macro environment as well as Worldpanel’s competitive environment ü Full knowledge of basic and advanced PulsePlus analyses ü Develop a good knowledge of category and brand awareness, and utilise in identifying and explaining key influences on market performance ü Take briefs from clients, and manage the production of appropriate materials/presentations/written documentation in response to the brief ü Demonstrate insight to clients by highlighting implications to their business and offering actionable recommendations ü Deliver presentations with recommendations that actively seek to meet the objectives of the client’s brief ü Involve senior and specialist support where appropriate in presentations/projects ü Identify and positively seek out opportunities for additional revenue/analyses (according to account structure)

ü Be able to advise on the relevance of expert services ü Liaise with other Worldpanel teams in order to deliver insightful work to the client

Team, People & Self Development ü Take part in own performance management using the online appraisal system ü Take responsibility for workload management and provide assistance to your line manager in setting work priorities for junior team members where appropriate ü Help develop objectives for junior team members, and give them constructive feedback – both reinforcing and developmental ü Assist in coaching junior team members – sharing knowledge, encouraging a culture of learning and positive development ü Discuss your personal development with your line manager and be responsible for ensuring that you complete and implement your PDP – which should include stretch and development objectives ü Attend relevant training, seeking out opportunities to develop further and grow your knowledge about our industry, clients and capabilities

📌 Account Manager (Maharashtra)
🏢 Numerator
📍 Maharashtra