Academic Operations Manager

Cokonet Academy | Trivandrum, Kerala | Full-time

About Cokonet Academy

Cokonet Academy is a career-focused training and upskilling institution offering industry-relevant programmes designed to help learners build practical skills and become job-ready.

As we scale our academic operations, we are looking for an Academic Operations Manager who can take ownership of academic execution, trainer management, student experience, quality, and operational processes across our programmes.

About the Role The Academic Operations Manager will be responsible for ensuring the smooth, structured, and consistent delivery of all academic programmes .

You will work closely with the Academics, Trainers, Learning Experience, Operations, Sales, Marketing, Placements, HR, and Management teams to ensure that academic commitments are delivered on time and to the expected quality standards.

This is a hands-on role for someone who is process-driven, proactive, data-oriented, and strong in execution and follow-up .

Key Responsibilities

Academic Operations

- Manage day-to-day academic operations across multiple programmes and batches.
- Ensure batches start, progress, and complete as per the academic calendar.
- Coordinate trainer allocation, schedules, replacements, and session planning.
- Monitor attendance, batch progress, session completion, and academic deliverables.
- Identify operational gaps and ensure timely resolution.

Trainer Management

- Coordinate with trainers on schedules, assessments, assignments, learning materials, and academic requirements.
- Monitor trainer adherence to academic SOPs and processes.
- Track trainer performance and student feedback.
- Support trainer onboarding and operational readiness.
- Ensure trainers maintain required academic records and LMS updates.

Student Experience & Academic Quality

- Ensure students receive schedules,



learning materials, assignments, assessments, and academic communication on time.
- Monitor student attendance, engagement, and academic progress.
- Review student feedback and coordinate resolution of academic concerns.
- Ensure assessments, assignments, projects, and evaluations are conducted as per the defined framework.
- Conduct regular academic audits and identify quality gaps.

Reporting & Data Management

- Maintain academic dashboards, trackers, and batch-wise records.
- Prepare weekly and monthly academic reports for management.
- Track key metrics such as attendance, assessment completion, batch progress, trainer performance, student feedback, and academic issues.
- Use data to identify trends and recommend corrective actions.

Process & Cross-functional Coordination

- Implement and monitor academic SOPs.
- Identify process gaps and recommend improvements.
- Coordinate effectively with Sales, LX, Operations, Placements, HR, and Management.
- Ensure important academic updates and changes are communicated across departments on time.

Key KPIs
- On-time batch commencement and completion
- Academic schedule adherence
- Trainer performance and compliance
- Assessment and assignment completion
- Student attendance and engagement
- Student feedback and issue-resolution rate
- Accuracy of academic records and reports
- SOP compliance
- Overall academic quality and student experience

What We’re Looking For
- 3–6 years of experience in academic operations, education operations, EdTech,



training operations, vocational training, or a similar environment.
- Experience managing trainers, students, batches, and academic processes .
- Strong organisational and coordination skills.
- Excellent follow-up and execution ability.
- Strong communication and interpersonal skills.
- Good analytical and reporting skills.
- Comfortable working with Excel/Google Sheets, LMS platforms, dashboards, and digital tools .
- Strong problem-solving and decision-making skills.
- Ability to manage multiple priorities in a fast-paced setting.

The Ideal Candidate You will be a strong fit if you:
- Take ownership and drive tasks to closure.
- Are highly organised and process-oriented.
- Can manage people while maintaining accountability.
- Identify problems before they become bigger issues.
- Are comfortable working with data and performance metrics.
- Can build systems instead of depending on constant follow-ups.
- Care about both academic quality and student experience .
- Are proactive, disciplined, and execution-focused.

Education Bachelor's degree in any relevant discipline. A Master's degree, MBA, Education Management qualification, or relevant certification will be an advantage.

Why Join Cokonet Academy?

- Be part of a growing career-focused education organisation.
- Work closely with leadership and contribute to academic strategy and execution.
- Build and improve scalable academic systems and processes.
- Work across diverse industry-oriented professional programmes.
- Opportunity for professional growth as the organisation expands.

If you are someone who enjoys building systems, managing people, improving processes, and creating a better learning experience for students, we would love to hear from you. Apply now and be part of Cokonet Academy's next phase of growth.

📌 Academic Operations Manager (Thiruvananthapuram)
🏢 Cokonet Academy
📍 Thiruvananthapuram