Operations Delivery Manager – Offshore

Location: Chennai, Tamil Nadu
Work Mode: Work From Office
Employment Type: Full time
Experience: 12–16 Years

About Anoud Technologies

Anoud Technologies builds scalable, high-quality digital solutions for the Insurance industry, partnering closely with global stakeholders and delivery teams.

About the Role

Anoud Technologies is looking for an Operations Delivery Manager to lead end-to-end delivery for our Chennai offshore team across service delivery, platform support, and production operations .

The role will serve as the key operational connect between onshore business priorities and offshore execution , with ownership of delivery governance, service quality, resource planning, operational performance, stakeholder management, and continuous improvement.

Key Responsibilities

Service Delivery Management

Own end-to-end service delivery across platform support, application support, and production operations.
Ensure services consistently meet agreed SLAs, OLAs, KPIs, and business expectations .
Establish clear ownership, accountability, and governance across support and engineering teams.
Monitor service performance, identify operational risks, and drive corrective actions.
Drive operational maturity through standardization, automation, process improvement, and service optimization.
Ensure appropriate support coverage, operational procedures, and escalation mechanisms for business-critical applications and platforms.
Maintain focus on service availability, reliability, performance, security,



and customer experience.
Provide regular management reporting covering service health, risks, incidents, changes, capacity, and improvement initiatives.

Platform Support Management

Lead delivery and operational support of enterprise platforms across cloud, infrastructure, middleware, databases, networks, and related technology services.
Ensure effective monitoring of platform health, availability, performance, and capacity.
Coordinate platform teams during service degradation, outages, and performance issues.
Review incidents and identify recurring infrastructure or capacity-related issues.
Drive platform resilience, scalability, disaster recovery, and operational excellence.

Team & People Management

Manage and develop Team Leads and Delivery Managers.
Own capacity planning and resource allocation based on project and business demand.
Build a culture of ownership and accountability.
Support career development and succession planning.

Stakeholder Management

Act as the primary offshore contact for onshore leadership and business stakeholders.
Lead governance calls and communicate delivery health, risks, issues, and achievements.




Own escalations end-to-end and ensure timely resolution with clear communication.

Reporting

Own weekly and monthly operational reporting covering:
SLA adherence
Delivery timelines
Utilization
Productivity
Risk status

Required Experience

12–16 years of experience in IT Operations, Service Delivery, or Technology Delivery Management.
6–8 years of experience managing offshore delivery teams working with onshore/global stakeholders.
Proven experience managing service delivery, platform support, and production operations at scale.
Strong experience in delivery governance, incident/problem management, and KPI reporting.
Experience in software/technology services, product engineering, or Insurance Technology is preferred.

Required Skills

Service Delivery Management
Platform Support & Operations
SLA / OLA Management
Incident & Problem Management
Delivery Governance
Team Leadership
Capacity Planning
Stakeholder Management
Risk & Escalation Management
Process Improvement

Preferred Certifications

PMP – Preferred
ITIL 4 Foundation / Managing Professional – Preferred
PRINCE2 Practitioner – Preferred
Agile / Scrum Certification – Desirable

Education

Bachelor's degree in Engineering, Computer Science, Information Technology, or Business Administration . MBA or relevant professional certifications will be an advantage.

Interested candidates can share their updated CVs at:
[email protected]

📌 Operations Project Manager (Chennai)
🏢 Anoud Technologies
📍 Chennai