FlowSportsLife is a growing sports-tech-driven academy operating badminton and football academies across Delhi-NCR. Our coaching, attendance, scheduling and parent communication are powered through our own technology platform.
We are looking for a CRM Executive who will be the first point of contact for parents and will take ownership of the complete enquiry-to-enrolment journey.

Key Responsibilities
Handle inbound and outbound calls for new enquiries, trial bookings, follow-ups and renewal reminders.
Manage leads end-to-end --> from enquiry → trial → enrolment .
Maintain and update the CRM and FlowSportsLife app in real time, ensuring every call, status and follow-up is properly recorded.
Respond to WhatsApp enquiries promptly and professionally.
Coordinate with coaches and operations teams for trial scheduling, batch allocation and parent queries .
Maintain accurate CRM data with correct venue, sport and lead details.
Prepare daily and weekly reports covering calls, connections, trials booked, conversions and drop-off reasons .

Requirements
Fluent in Hindi and English , both spoken and written.
Good communication skills with a confident and professional phone presence.




Basic knowledge of Google Sheets / MS Excel .
Comfortable using WhatsApp Business, smartphone applications and CRM software.
Solid follow-up discipline and attention to detail.
Comfortable working 6 days a week, in office in Gurugram .
Freshers are welcome to apply.

Good to Have
Experience in tele-calling, inside sales, admissions, EdTech, fitness or academy operations.
Previous experience working with a CRM.
Interest in badminton or football.
Ability to manage high call volumes while maintaining quality conversations.

What We Offer
Opportunity to work with a growing sports-tech brand .
Training on our CRM and technology platform.
Direct ownership of the enquiry-to-enrolment journey.
Fixed salary + performance incentives based on conversions.

Location: Gurugram, Haryana
Employment Type: Full-time
Working Days: 6 days/week
Experience: 0–3 years | Freshers welcome
How to Apply: Apply through LinkedIn or send your CV to [email protected] . Please mention your current location and notice period.

📌 Customer Relationship Management Executive (Gurugram)
🏢 FLOW Sports Life
📍 Gurugram