- Contact customers through calls regarding pending loan/EMI payments.
- Follow up with customers and encourage timely payments.
- Negotiate suitable payment commitments while maintaining professionalism.
- Handle customer queries related to outstanding dues.
- Maintain accurate call and payment follow-up records.
- Achieve daily, and monthly collection targets.
- Escalate difficult or unresolved cases to the Team Leader.
- Follow company policies and qualified collection guidelines.