About the Role

We are looking for an Assistant Manager to manage and support the FOS team in the Support & Claims Process . The role involves team management, data handling, performance tracking, and coordination with internal teams. Regular field visits will be required as part of the role.

Key Responsibilities

- Manage and support the FOS team .
- Monitor team performance, productivity, and daily activities.
- Conduct regular field visits to support and monitor team members.
- Coordinate with FOS teams on support and claims-related processes .
- Track and manage operational data.
- Prepare and maintain MIS reports and performance dashboards .
- Analyze data and identify performance gaps.
- Use Advanced Excel for reporting, analysis, and data management.
- Coordinate with internal teams to resolve operational issues and escalations.




- Conduct regular team reviews and provide guidance to team members.
- Ensure process adherence and timely closure of assigned tasks.

Mandatory Requirements

- 1–2 years of team handling experience is preferred.
- Advanced Excel and data management skills are mandatory.
- Good knowledge of Pivot Tables, VLOOKUP/XLOOKUP, formulas, and data analysis.
- Good communication and interpersonal skills.
- Solid analytical and problem-solving abilities.
- Willingness to travel for regular field visits is mandatory.
- Experience in Insurance / BFSI will be an added advantage.
- Ability to work in a fast-paced environment.
- Working Days: 6 Days Working

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Contact: Raksha Shukla –

📌 Assistant Manager (Gurugram)
🏢 Policybazaar.com
📍 Gurugram