Job Title: Collections Specialist Location: Gurgaon (GGN), Haryana, India (In-Office) Work Schedule: 5 Days/Week Shift: Rotational Shifts Responsibilities Voice Support: Manage inbound and outbound collection calls and follow-up calls with U. S.-based account holders. Empathetic Collections: Discuss past-due balances gently and establish realistic, win-win payment arrangements while protecting customer relationships. Dispute Resolution: Audit account statements to investigate, identify, and correct complex billing concerns with precision. Record Keeping: Maintain accurate, up-to-date documentation of call notes, payment promises, and ledger updates inside the CRM system. Customer Advocacy: Listen actively to customer financial situations and recommend structured options to help them maintain good standing. Qualifications Experience: Prior experience in first-party collections,



international customer support (U. S. voice process preferred). Language Proficiency: Minimum B2 (Upper-Intermediate)Location: Must reside in or be willing to relocate to Gurgaon (GGN) for an in-office setup within our defined cab transport zone. Core Competencies: High emotional intelligence (EQ), strong conflict resolution skills, and sharp attention to detailed account ledgers. Pay range and compensation package Commute Support: Free both-side cab facility (for candidates within the hiring radius). Balanced Schedule: 5-day work week with 2 rotational days off. Workspace & Growth: Paid product, tool, and soft-skill training programmes in a up-to-date Gurgaon office setting.

📌 Customer Support-collection Process (Gurugram)
🏢 Digivance Solutions
📍 Gurugram