Job Responsibilities:

* Endpoint Management & Deployment:

* Manage and configure Microsoft Endpoint Manager (Intune) and Windows
Autopilot.

* Configure, test, and deploy hardware and software to users both locally and
remotely

* Oversee Laptop/Desktop imaging including installations of all appropriate
applications and security layers

* Diagnoses and resolves problems related to the operation of PCs on the
network

* Administer and enforce compliance policies and configuration profiles.

* Oversee application packaging, deployment, and Windows update policies.

* Troubleshoot and support hardware/software issues on Windows OS.

* ManageEngine Desktop Central:

* Configure and manage endpoint devices using ManageEngine Desktop Central.

* Automate patch management, software deployment, and asset management.

* Monitor and optimize system performance and security.

* Networking Support L1:

* Identify and respond to network alerts and outages and perform initial
analysis of network performance issues.

* Verify network device status and interface utilization,



Check interface
status, link failures, and bandwidth usage.

* Identify and troubleshoot network-related incidents including DNS, DHCP, IP
conflicts, VPN access, and wireless connectivity issues.

* Coordinate with Network Operations teams for escalation and resolution of
complex network problems.

* Support network infrastructure moves, additions, and changes, including
workstation and peripheral connectivity.

* Configure, troubleshoot and support Video Conferencing systems used for
corporate broadcasts

* Collaboration & Documentation:

* Work closely with IT Security, Infrastructure, and Service Desk teams.

* Maintain detailed documentation, SOPs, and knowledge base articles.

* Provide solutions to user issues by identifying problems, train users in
basic problem resolution and understanding how to make effective use of
their PCs

* Respond to user requests and service issues in a timely and professiona

📌 Desktop Support Engineer (Mumbai)
🏢 Black Box
📍 Mumbai