Role Summary

Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, and stakeholder communication in a production environment (70%) and Eagle Star/pace Development (30%)

Key Responsibilities

Production Support (L2/L3)

- Monitor, analyze, and resolve production incidents within SLA.
- Perform root cause analysis (RCA) for recurring/systemic issues.
- Provide functional and technical troubleshooting for Eagle STAR & PACE.
- Support batch processing, job monitoring, and data validation.
- Handle escalations and coordinate with development and infrastructure teams.
- Support release deployments and post-implementation validation.
- Prepare documentation, runbooks, and knowledge articles.

Technical Skills Required

- Strong hands-on experience with:
- Eagle STAR (Performance, Reporting)
- Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings)

- Oracle SQL / PL-SQL (data analysis & troubleshooting)
- Experience with Eagle Data Model
- Job scheduling tools (Control-M / Autosys preferred)
- Understanding of SDLC, change management, and production release processes
- Experience using ticketing tools (ServiceNow / Jira)

Functional / Domain Expertise

- Investment Management / Asset Management domain knowledge
- Understanding of:
- Security reference data
- Pricing & corporate actions
- Portfolio positions & transactions
- Performance measurement concepts (TWR preferred)

Experience Required

- 6+ years overall IT experience




- 4+ years hands-on experience in Eagle STAR & PACE support
- Experience in L2/L3 Production Support environment

Soft Skills

- Robust analytical & problem-solving skills
- Ability to work under tight reporting deadlines
- Good communication with business users and PM teams
- Ability to work in onshore/offshore model

Nice to Have

- Experience with FactSet or other performance systems
- Exposure to Eagle Accounting
- Experience in performance attribution environments

VDart: Digital Consulting & Staffing Solutions

VDart is a leading digital consulting and staffing company founded in 2007 and headquartered in Alpharetta, Georgia. VDart is one of the top staffing companies in USA & also provides technology solutions, supporting businesses in their digital transformation journey. Digital consulting services, Digital consulting agency

Core Services:

- Digital consulting and transformation solutions
- Comprehensive staffing services (contract, temporary, permanent placements)
- Talent management and workforce solutions
- Technology implementation services

Key Industries: VDart primarily serves industries such as automotive and mobility, banking and finance, healthcare and life sciences, and energy and utilities. VDart - Products, Competitors, Financials, Employees, Headquarters Locations

Notable Partnership: VDart Digital has been a consistently strong supplier for Toyota since 2017 Digital Transformation Consulting & Strategy Services | VDart Digital, demonstrating their capability in large-scale digital transformation projects.

With over 17 years of experience, VDart combines staffing expertise with technology solutions to help organizations modernize their operations and build skilled workforce capabilities across multiple sectors.

📌 Eagle STAR/PACE Developer &/Production Support Analyst (Bengaluru)
🏢 VDart Software Services
📍 Bengaluru