About the Role:

Grade Level (for internal use):
07
The Team:

The Visible Alpha Client Support team is a rapidly growing global team that provides support to investment professionals on the Visible Alpha and Capital IQ Pro Platforms. Team members gain in-depth industry knowledge, read research reports and models, and develop technical skills. In addition, they work with different teams within the organization across various functional areas such as Revenue, Product Management, Technology, and Content. We are looking for high achievers that are passionate about client services and want to develop their career in a dynamic, high performing, and multicultural team, and demonstrate exceptional learning agility, creativity, and problem-solving skills.

What's in it for you

You will be offered the prospect to assist S&P; Global in achieving its mission of being one of the leading providers of analytical information to the world's financial markets.

You will work with a broad range of clients including investment banks, hedge funds, private equity firms, insurance companies,



corporates and investment managers. You will get challenged on a daily basis with a steep learning curve. You will be part of a large fun and international team with fantastic opportunities for growth. Work in a hybrid model with two days required in the office.

Responsibilities and Impact:
- Become a domain, product, and workflow expert - allowing you to manage issues around data and application logic that require deep investigation.
- Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products.
- Escalate product, technical, and data issues to relevant departments with sufficient information in a timely manner.
- Create and maintain articles for our internal knowledge base.
- Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.

Basic Required Qual

📌 Associate, Visible Alpha Client Support (Ahmedabad)
🏢 S&P Global
📍 Ahmedabad