The Front Office Associate is the first point of contact for guests at Trident, Bandra Kurla, Mumbai. This role is responsible for delivering exceptional guest experiences by ensuring smooth check-in and check-out processes, handling guest queries efficiently, and maintaining the highest standards of hospitality aligned with the brand’s luxury service ethos.
Key Responsibilities
- Welcome guests warmly upon arrival and ensure a seamless check-in/check-out experience
- Handle room reservations, cancellations, and modifications accurately
- Provide information about hotel services, amenities, and local attractions
- Address guest inquiries, requests, and complaints promptly and professionally
- Coordinate with housekeeping and other departments to ensure room readiness
- Maintain guest records and update information in the system
- Manage billing, payments, and cash handling procedures
- Ensure lobby and front desk areas are well-presented at all times
- Upsell rooms and hotel services to enhance guest experience and revenue
Required Qualifications
- Bachelor’s degree or diploma in Hospitality Management or related field
- 1–3 years of experience in front office operations (luxury hotel experience preferred)
- Excellent communication and interpersonal skills
- Proficiency in hotel management software (e.g., Opera or similar systems)
- Strong problem-solving abilities and attention to detail
- Professional appearance and customer-focused attitude
Key Competencies
- Guest-centric mindset
- Strong organizational skills
- Ability to multitask in a fast-paced environment
- Team collaboration
- Cultural sensitivity and adaptability
Working Conditions
- Rotational shifts, including weekends and holidays
- Standing for extended periods
- High guest interaction in a luxury hospitality environment
Why Join Trident, Bandra Kurla, Mumbai?
- Work with a prestigious luxury hospitality brand
- Opportunities for career growth and learning
- Exposure to international service standards
- Dynamic and professional work workplace