About the Role:

Grade Level (for internal use):
09
The Role: Specialist - Customer Care Support (Technical)

Team

Our Customer Care Support Specialist team stands out for its deep product knowledge and strong cross-functional collaboration, acting as a bridge between clients and internal teams to ensure queries are resolved efficiently with the right expertise. Working in Global Risk and Economics solutions offers exposure to a energetic global portfolio covering country risk, economic indicators and forecasts, geopolitical assessments, scenario analysis, and decision-support tools that help clients navigate uncertainty and make informed business decisions. Our collaborative, supportive, and solution-oriented culture encourages knowledge sharing and continuous learning while maintaining a positive professional environment where teamwork is highly valued.

The Role

Reporting to the Customer Care Regional Manager, the role is customer facing and requires the ability to problem solve at a technical level across Global Risk and Economics solutions, data, platforms,



and delivery workflows including Connect API, REST API, Snowflake and GoogleBigQuery. The final objective is to ensure excellent customer satisfaction and a high client retention rate. To rise to the challenge, you'll need to be a self-starter. Strong problem-solving skills and attention to details are also a must. But just as important as your technical know-how and talent for problem solving will be your ability to share the insights you gain. With that in mind, you'll need to be a confident communicator - both in writing and by phone - and, of course, you'll need to work well as part of a team.

What's in it for you: You may be a great fit for our next Support Specialist if the following career benefits appeal to you:
- Client-facing impact: You enjoy working directly with end users to help them to interpret and apply the intelligence gained from our powerful solutions to make more informed business decis

📌 Specialist - Customer Care Support (Technical) (Bengaluru)
🏢 S&P Global
📍 Bengaluru