Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients.
Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
Your Role And Responsibilities
As a Process Trainer - HR, you will be responsible for onboarding new hires, equipping them with process knowledge, communication skills, and ensuring they transition successfully to the production floor as metrics-ready agents
Your Primary Responsibilities Include
Delivering product knowledge, software navigation, and specific process workflows.
Teaching soft skills, and client-specific handling techniques.
Conducting knowledge and metric assessments to ensure the agent is "production-ready".
Identifying knowledge gaps and delivering targeted remedial training.
Ensuring the batch meets expected Key Performance Indicators (KPIs)
Conducting Refresher Training whenever clients introduce recent policies, software updates, or process changes.
Reviewing performance qual
📌 Assistant Manager (Bengaluru)
🏢 IBM
📍 Bengaluru