Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of IBM Consulting, which accelerates digital transformation through agile methodologies, process mining, and AI-powered workflows.
You will collaborate with clients across multiple industries to support their hybrid cloud and AI transformation journeys. Through IBM's strategic partner ecosystem and technology platforms, including IBM Software and Red Hat, you will help deliver measurable business outcomes and exceptional employee experiences.
At IBM Consulting, curiosity and continuous learning are key to success. You will be supported by mentors and leaders who encourage innovation, challenge conventional thinking, and foster professional growth. Our culture emphasizes collaboration, empathy, and continuous development while valuing the unique skills and perspectives every employee brings to the organization.
Your Role And Responsibilities
2222222222222222222222222222222222222222222222222222222222222222222222As an Assistant Manager – HR Contact Center, you will be responsible for leading HR Contact Center operations, ensuring high-quality service delivery, operational excellence, employee satisfaction, and adherence to service commitments. You will oversee the resolution of HR-related employee queries across calls, emails, and chat while supporting the team in managing escalations, driving process improvements, and achieving operational objectives.
This role requires robust leadership, stakeholder management, analytical thinking, and a continuous improvement mindset. You will act as a key point of contact for operational governance, team performance management, and service delivery excellence.
This role offers an excellent opportunity to build expertise in HR Service Delivery, HR Shared Services, Employee Experience, Operational Excellence, and People Leadership. Candidates should be wil
📌 Assistant Manager (Bengaluru)
🏢 IBM
📍 Bengaluru