Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of IBM Consulting, which accelerates digital transformation through agile methodologies, process mining, and AI-powered workflows.

You will collaborate with clients across multiple industries to support their HR transformation journeys and employee service delivery objectives. Through IBM's strategic partner ecosystem and technology platforms, including IBM Software and Red Hat, you will help deliver exceptional employee experiences, operational excellence, and measurable business outcomes.

At IBM Consulting, curiosity and continuous learning are key to success. You will be supported by mentors and leaders who encourage innovation, challenge conventional thinking, and foster professional growth. Our culture emphasizes collaboration, empathy, and continuous development while valuing the unique skills and perspectives every employee brings to the organization.

Your Role And Responsibilities





As a Senior Manager – HR Contact Center, you will be responsible for leading and overseeing end-to-end HR Contact Center operations, ensuring delivery excellence, employee satisfaction, operational efficiency, compliance, and continuous improvement across the service delivery organization.

The role requires strong leadership, stakeholder engagement, strategic planning, operational governance, and people management capabilities. You will be accountable for achieving service delivery objectives, driving transformation initiatives, managing client relationships, and developing high-performing teams while ensuring exceptional employee experience across all HR service channels.

This role offers an excellent prospect to lead large-scale HR Shared Services operations, influence strategic decision-making, and drive innovation within a global service delivery environment.

Provide overall leadership and strate

📌 Senior Manager(HR Contact Center) (Bengaluru)
🏢 IBM
📍 Bengaluru