Role Overview
We are seeking a highly motivated and hands-on Application Support Engineer to support and maintain business-critical applications and integrations. This role is responsible for ensuring application stability, troubleshooting production issues, supporting external partner integrations, and driving continuous improvements across the application landscape.

The ideal candidate will have robust experience supporting PHP-based applications (CakePHP preferred) running on Linux environments, with solid understanding of APIs, integrations, database troubleshooting, and incident management.

The candidate must possess excellent communication skills and be comfortable working directly with internal stakeholders, customers, vendors, and external partners.

Key Responsibilities
1. Application Support & Operational Ownership
• Provide day-to-day support for production and non-production applications.
• Monitor application health, availability, and performance.
• Investigate, troubleshoot, and resolve application incidents within SLA targets.
• Perform root cause analysis (RCA)



and implement permanent corrective actions.
• Escalate and coordinate issues with development, infrastructure, and vendor teams when required.
• Participate in incident response and production support activities.
• Maintain support documentation, runbooks, and knowledge articles.

2. PHP Application Support
• Support and troubleshoot applications developed in PHP.
• Experience with CakePHP framework is highly preferred.
• Analyze application logs and debug application issues.
• Work closely with development teams to resolve defects and deploy fixes.
• Understand application architecture and data flows.
• Support application releases, patching, and deployments.

3. API & Integration Support
• Support RESTful APIs and application integrations.
• Troubleshoot API connectivity, authentication, and data exchange issues.
• Monitor integration jobs and data synchronization processes.
• Investigate

📌 Application Support Engineer (Mumbai)
🏢 HNR Tech
📍 Mumbai