Description

Product Manager

Requirements

About the Role

We are seeking a strategic, hands-on Product Manager to own, innovate, and scale a key WFM product line. This role is for a true product creator, someone who combines deep domain knowledge in workforce management with the commercial mindset and execution needed to bring innovative, high-impact products to market.

You will own the end-to-end product lifecycle, from shaping vision and strategy to driving successful launches, adoption, and ongoing growth. You will engage directly with strategic customers, partners, and cross-functional teams to deliver solutions that solve real-world challenges in contact centres and complex enterprise environments.

Key Responsibilities

– Own the WFM Product Vision & Strategy:

Develop, articulate, and execute a compelling vision and strategic roadmap for the WFM product line, aligned to customer needs, market trends, and company goals.

– Drive Full Product Lifecycle:

Lead the end-to-end process from market discovery and concept validation through launch, adoption, and scaling.



Measure success against business outcomes (growth, adoption, customer satisfaction, retention).

Be the Customer and Market Expert:

Deeply understand contact centre and workforce management domains. Identify emerging needs, market shifts, and technology trends to create differentiated offerings.

Product Creation & Innovation:

Identify current product opportunities, develop business cases, and lead ideation, design, and MVP/prototype delivery. Take a hands-on approach to both strategy and execution.

Strategic Stakeholder Engagement:

Act as the product ambassador with key customers (including enterprise and strategic accounts), executive sponsors, and partners. Gather high-level feedback and incorporate it into roadmap decisions.

– Go-to-Market Ownership

Work closely with commercial, customer success, and marketing teams to define go-to-market, pricing, and enablement.

– Cross-functional Leadersh

📌 Strategic Product Manager – Workforce Management (Noida)
🏢 GlobalLogic
📍 Noida