Mercer is seeking candidates to join our Knowledge Management Team based in the Gurugram office. This is a hybrid role that requires working in the office at least three days a week.
Senior Manager – Knowledge Management
No of role: 1
Last date to apply: 2nd September 2026
What can you expect?
The goal of the Knowledge Specialist (KS) is to curate Mercer’s leading-edge intellectual capital for assigned knowledge domains (practice, industry, client issue, etc.), working cross-practice and cross-business to deliver the whole firm. You foster a culture of knowledge sharing with our busy colleagues so it is not an afterthought, but part of how work is done for greater productivity and results for the firm.
You are the face of the KM team with practice colleagues and content owners (research leaders, solution teams, thought leaders, etc.). You take a platform-agnostic view on content destinations, using the ‘source of truth’ philosophy, to ensure content can flow to various platforms: Mercer Link, Colleague Connect, LenAI’s crawl, MPower, Slide Seeker,



practice-specific toolkits and so on. You help stakeholders see the full picture of where their content appears and its full value. You use data and analytics for content insights and decision making when partnering with content owners. While you focus on content and sparking energetic community engagement with colleagues, you rely on other KM team members to optimize KM best practices, including: improving search functionality, Mercer Link site and page designs, content management, social collaboration/ communities, data reporting & analytics, AI business cases/solutions, machine learning, etc.. You partner with KM Leaders to ensure you share feedback from colleagues with the KM team and to platform owners, you coach Knowledge Coordinators (KCs) on day-to-day operations of Mercer Link tasks, and you are a de facto “digital workplace coach” helping colleagues adapt to an ever-changing modern digital workplace with a range of

📌 Senior Manager (Gurugram)
🏢 Marsh
📍 Gurugram