About River

River is a design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves.Our signature two-wheeler, Indie – the SUV of Scooters, is built to be a dependable companion in getting things done.

We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.

Key Responsibilities

Own the product roadmap for River's Salesforce CRM and including lead management, order lifecycle, invoicing, EW/RSA product flows, warranty claims, and customer feedback systems
Define business requirements and translate them into accurate functional specifications for the development team
Lead end-to-end feature delivery — from requirement gathering and sprint planning through UAT, production deployment, and post-release monitoring




Maintain and improve system configurations, field-level logic, workflow automations, user access, and reporting
Own the integration layer between Salesforce and external systems including the company website, ERP (SAP), warranty portals , IVR/WhatsApp platforms , SMS vendors , and lead affiliate partners
Define API requirements, review integration designs, coordinate with vendor technical teams, and validate end-to-end flows in staging before production release
Monitor integration health, investigate failures, and drive resolution with urgency when dealer operations are impacted
Manage the Automated Lead Qualification system — covering lead inflow from affiliate partners, IVR qualification, deduplication logic, pincode-to-dealer mapping, and WhatsApp/SMS communication triggers
Conduct monthly reconciliation of lead data across external sources and Salesforce production to validate data accuracy and lead partner performance
Partne

📌 Associate-Business Applications (Bengaluru)
🏢 River
📍 Bengaluru