Your role

Job Description

Work towards the Mission statement provided for Power Technique Service (PTS) Division
The Individual should bear positive attitude to make an efficient, agile and service driven organization
The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight, Retain existing customer loyalties with increasing YOY.
Ensure on-time booking of service hours in SJA module & manage forward planning of jobs
Initiate Direct service to End customers & improve Direct Service business.
Focus & achieve on timely completion of service issues
Focus on all the service parameters & stay aligned to the target defined
Implement ECBs, SB & Technical Changes as per PC Guidelines at field level
Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely.
Capable of conducting in house training for key customers & dealer team
Organize Service Camps/Road Shows and other field activities
Effective & timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, MYWARRANTY, POWERCONNECT,



MAM2 etc.)
Support product companies / Marketing for current product trails
Identify Non-service Taking customers & Educate benefits of availing Genuine services & spares.
Work on Dealer Team management – Guide dealer Service engineers & provide technical support for service request (Dealer & Customer), Stock recommendation & Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time.
Support to achieve budgeted spares order booking & sales targets
Drive self-serviceability module execution
Capable of independently handling Service Quotes.

Customer Relationship

Collect customer feedback on service
Analyse escalated customer-related problems and work with dealer team to resolve them
Analyse factors causing dissatisfaction among customers,
Review measures and take corrective action in coordination with Regional Service Manager, Product specialist

Compliance with

📌 Power Technique Customer Center (Hubli)
🏢 Atlas Copco
📍 Hubli