National Head - Service delivery
Experience: 10–12 years
Qualification: B.E./B.Tech – Mechanical Engineering
Location: Pune
Position: Service Head
Key Responsibilities:
Lead and manage the service team
Deploy and lead site service team
Handson experience in critical technology, components trouble shooting both mechanical & electrical
Project running
Provide technical support to customers
Manage after-sales service activities
Conduct customer visits and resolve technical issues
Coordinate with sales, engineering and production teams
Ensure timely closure of customer complaints
Develop and maintain strong customer relationships
Required Skills:
Strong technical and troubleshooting skills
Excellent customer handling and communication skills
Team leadership and people management
Solid problem-solving and decision-making abilities
Knowledge of mechanical systems, equipment and maintenance
Ability to handle multiple customer/service issues
Willingness to travel for customer visits
Strong negotiation and conflict-resolution skills

📌 National Head (India)
🏢 RealZLD
📍 India