About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over
100 countries and managing millions of devices worldwide. With a rapid pace of
innovation, we have established ourselves as a dominant force across Apple,
Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a
seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise
software and cybersecurity landscape.

ROLE OVERVIEW

We are seeking an analytical, customer-obsessed Product Manager (3–5 Years
Experience) with a robust background in Product Research and Customer
Satisfaction (CSAT/NPS). In this role, you will sit at the intersection of
enterprise customer needs, market intelligence, and product execution. You will
act as the champion of the end-user, using qualitative research, data analytics,
and direct customer feedback to shape the Hexnode product roadmap and ensure our
platform remains the most user-centric UEM solution on the market.

KEY RESPONSIBILITIES

Product Research & Strategy





* Lead continuous product discovery through qualitative user interviews,
quantitative surveys, competitive analysis, and usability testing with global
IT administrators.

* Synthesize complex market trends and security/endpoint management
requirements into actionable product requirements and detailed PRDs.

* Translate raw research insights into user personas, customer journey maps,
and high-impact feature enhancements.

Customer Satisfaction & Feedback Optimization

* Own and scale Hexnode’s Voice of Customer (VoC) program, directly connecting
customer feedback loops (NPS, CSAT, G2/Capterra reviews, churn analysis) to
sprint planning.

* Partner with Customer Success, Support, and Sales teams to identify major
platform friction points, reducing time-to-value and customer churn.

* Design and manage Beta testing programs to validate feature utility and
usability prior to full commercial rollout.

Product Execution & Cross-Functional Leadership

📌 Product Manager (Chennai)
🏢 Mitsogo
📍 Chennai