Role Overview

We are looking for a Manager / Assistant Manager – Sales & Business Development who will own both new business acquisition and existing account retention & growth.
The role requires a strong hunter mindset along with the ability to build long-term customer relationships and drive revenue from existing accounts.

Key Responsibilities

Generate and convert new business opportunities across E-commerce, D2C, Retail, Consumer Durables and other relevant segments.
Build and manage a healthy sales pipeline through outbound prospecting, references, LinkedIn and industry networks.
Understand customer requirements around shipment volumes, weight profile, lanes, SLAs and service needs.
Drive the complete sales cycle from prospecting to commercial closure and onboarding.
Manage assigned existing accounts and ensure strong customer engagement and retention.
Identify upsell,



cross-sell and wallet-share expansion opportunities.
Coordinate with Operations, Pricing, Finance and CX teams for smooth onboarding and issue resolution.
Drive revenue, retention and account-growth targets.
Maintain CRM, sales reports, forecasts and account plans.
Conduct regular customer reviews and proactively identify business risks and opportunities.
Ideal Candidate

3–7 years of B2B Sales / BD / KAM experience.
Logistics, E-commerce, D2C or Supply Chain experience preferred.
Strong prospecting, negotiation and relationship-management skills.
Commercially oriented with robust ownership and follow-through.
Comfortable interacting with senior customer stakeholders.
Target-driven, analytical and execution-focused.

📌 Manager/Assistant Manager (Mumbai)
🏢 Shadowfax
📍 Mumbai