KEY RESPONSIBILITIES
IT Support & Service Desk
– Provide first-line technical support to users across hardware, software, network, and account-related issues.
– Log, manage, update, and resolve incidents and service requests through the IT service desk.
– Troubleshoot Windows and macOS laptops and desktops.
– Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
– Assist users with password resets, account access, MFA, and authentication issues.
– Escalate complex technical issues to senior IT team members when required.
– Keep users informed of the status and progress of their support requests.
– Ensure tickets are accurately documented and resolved within agreed service levels.
User & Device Administration
– Assist with current starter onboarding, including preparing laptops, accounts, applications, and equipment.
– Support employee leaver processes, including account disabling and equipment recovery.
– Assist with user and group administration within Microsoft Entra ID.




– Support the deployment and management of laptops and mobile devices through MDM solutions such as Microsoft Intune.
– Install, configure, update, and maintain approved software.
– Maintain accurate records of IT equipment and company assets.
– Assist with laptop builds, replacements, repairs, and equipment upgrades.
Microsoft 365 & Cloud Services
– Provide day-to-day support for Microsoft 365.
– Assist with Microsoft Entra ID user administration.
– Support SharePoint and OneDrive access and permissions.
– Assist with Microsoft Teams administration and troubleshooting.
– Support basic licensing and application access requests.
– Develop knowledge of Microsoft Azure and other cloud services used by the organisation.
IT Infrastructure
– Assist with troubleshooting office network, Wi-Fi, printer, meeting-room, and connectivity issues.
– Support the maintenance of office IT equipment and infrastructure.
– Perform basic network troubleshooting, including IP, DNS, DHCP, Wi

📌 Junior IT Support Technician (Ahmedabad)
🏢 Asite
📍 Ahmedabad