Job Title: Security Operations Center (SOC) Manager

Location: Navi Mumbai / Mumbai

Department: BFSI- Security Operations

Employment Type: Full time / onsite

Job Summary

The SOC Operations Manager is responsible for managing day-to-day operations of the Security Operations Center. This role acts as the single point of contact for all operational issues, coordinates incident management, supervises the SOC team, and ensures timely resolution of security incidents, Change, Problem management.The manager will work closely with technical teams, customers, and multiple stakeholders to maintain network and security stability, improve processes, and deliver excellent customer service.

Key Responsibilities

Act as the primary point of contact for all operational issues within the SOC and coordinate technical issues with internal teams and customers.
Manage and oversee network and security operations, proposing and implementing best practice solutions for improved SOC efficiency.
Lead incident management efforts including coordination of incident calls, escalation,



and resource allocation to resolve security events swiftly.
Maintain visibility with senior management by providing regular updates and governing the SOC team aligned with customer environment needs.
Document and escalate incidents with detailed history, status, and potential impact to the SOC and relevant stakeholders.
Create and maintain operational procedures, runbooks, and work instructions to ensure smooth SOC functions.
Arrange training and mentoring programs for SOC analysts (L0/L1/L2/L3) to enhance skills and understanding of security architecture.
Provide customers with timely updates on escalated security incidents and ensure commitments are met.
Monitor case resolution and follow up on open action items weekly to ensure timely closure.
Document weekly and monthly SOC activity and progress for governance and review calls.
Drive process improvements and perform performance analysis to optimize SOC ope

📌 Security Operations Center (Navi Mumbai)
🏢 Neev
📍 Navi Mumbai