Job Title: Patient Coordinator

Company: RHOPE – Royal House of Psychiatry
Job Type: Full-Time
Number of Openings: 2
Location: Janapuri, Delhi
Salary: ₹20,000–₹25,000 per month
Experience: Fresher to 3 years

Job Description

· RHOPE is looking to hire Patient Coordinators for our mental healthcare organisation.

· The Patient Coordinator will be responsible for handling patient enquiries and helping patients through the administrative process—from the first enquiry to appointment booking, payment, reminders and follow-up.

· We are strongly looking for candidates with a Bachelor’s degree in Psychology or a related field.

· The ideal candidate should have excellent communication skills, be comfortable handling patients professionally and sensitively, and be able to manage multiple conversations on WhatsApp and other communication platforms.

Key Responsibilities

* Handle patient enquiries on WhatsApp, phone, website and other assigned platforms.
* Reply promptly and professionally to patient messages.




* Use Interakt / WhatsApp CRM to manage conversations and follow-ups.
* Explain approved information about RHOPE services, appointment formats, fees and available professionals.
* Help patients book, reschedule or cancel appointments.
* Send payment links and appointment confirmations.
* Send reminders and follow up with unpaid bookings and missed appointments.
* Follow up with potential patients who have enquired but not booked.
* Update patient details, enquiry status and next actions in the CRM.
* Ensure no significant patient conversation or follow-up is missed during shift handovers.
* Maintain patient confidentiality and accurate records.
* Escalate clinical questions, medication questions, requests for diagnosis and concerning/risk-related messages to the appropriate qualified professional.

Important

This is an administrative patient-support and coordination role.

The employee must not independently provide clinical advice, therapy, counselling, diagnosis, me

📌 Patient Coordinator (India)
🏢 RHOPE (Royal House of Psychiatry)
📍 India