Base Calling and Relationship Management
Outcall Customers to approx. 30-40 Customers on daily basis to ensure they are
not facing any issues and develop relationships.
Develop and nurture long term relationships with corporate clients to ensure
long-term engagement.
Coordinate with Region sales and service teams for ensuring smooth resolution
for any on ground queries.
Manage relationships effectively with internal Tata Play cross functional teams
for achieving business goals.
Demonstrate pro-active and high initiative behavior to achieve business
integrity goals.
Provide timely and structured feedback – from / customers/ competition.
Resolve escalations with agility and ensure high levels of client satisfaction.
Quality Bulks
Validate bulk deals to ensure Quality Customers are onboarded.
Highlight any discrepancies in recent clients onboarded.
Connect with Deactive Customers to Recharge/retain.
Product and Process Development
Collaborate with product teams to tailor offerings for corporate segments
Team Up with IT team to ensure product enhancements for Self-care Portal
Work in tandem with Technology team to come up with solutions for HMS
development to ensure increase in acquisition and retention through different
product solutions.
Excel knowledge to make Reports and flash to Management.
Billing and Payments
Ensure timely billing and Recharge is done for clients who are doing direct
billing with company (example – IHCL)
Timely Revenue Realization for direct billing Clients.