Job Description We're Hiring | Student Advisor – Bangalore n Are you passionate about student counselling, academic support, and customer success? Join a leading Online Education organization and help students successfully navigate their academic journey. n Location: Bangalore n Role: Academic Advisor n Experience: 2–6 Years in Academics / Student Counselling n Qualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams n Key Responsibilities n • Act as the first point of contact for students and address academic & administrative queries. n • Coordinate between students and university departments. n • Track students' academic progress, submissions, and course requirements. n • Handle Inbound & Outbound calls, emails, and chats. n • Support students with semester and subject-related queries.



n • Ensure timely completion of academic requirements. n • Drive student satisfaction, re-registration, and program completion. n • Identify and escalate priority issues while ensuring timely resolution. n • Maintain MIS, reports, and student records using Excel & PPT. n • Work closely with internal teams, faculty, and SMEs. n What We're Looking For n Robust verbal, written & listening communication n Student counselling / academic process experience n Problem-solving & interpersonal skills n Knowledge of CRM / ticketing systems n Good Excel & reporting skills n Ability to multitask and work under pressure n Willingness to work on weekends on a rotational basis

📌 Customer Support Executive (Bengaluru)
🏢 Nexus Consulting Solutions
📍 Bengaluru