About ZOCA

ZOCA is building products that help businesses simplify their operations, improve customer engagement, and drive growth. As we scale our US SMB business, we are looking for a commercially strong GTM Manager to help build and manage our revenue engine across both Net New Business and Existing Customer Revenue.

This is a high-impact leadership role for someone who understands that sustainable growth comes from managing the entire customer revenue lifecycle — from acquiring new customers to retaining and expanding existing ones.

The Role

We are looking for a GTM Manager who will work closely with the leadership team to drive revenue growth across the US SMB segment.

You will have responsibility across both sides of the revenue equation:

Net New Business: Build pipeline, improve sales execution, increase new customer acquisition, and drive ARR growth.

Existing Customer Revenue: Improve GRR and NRR through retention, expansion, customer engagement, and proactive portfolio management.





You will lead and coach a team across Sales and/or Account Management and be responsible for creating a high-performance, metrics-driven GTM organization.

The ideal candidate has 10+ years of experience in SaaS/subscription businesses, strong SMB expertise, and a proven track record of managing teams while delivering against new business, GRR, and NRR targets.

What You'll Own

You will have direct ownership and accountability across:

Net New ARR / MRR
New customer acquisition
Sales pipeline and conversion
Sales productivity
GRR – Gross Revenue Retention
NRR – Net Revenue Retention
Customer churn
Expansion revenue
Upsell and cross-sell
Team performance and productivity
Forecast accuracy
GTM processes and operating cadence

What You'll DoGTM Strategy

Partner with leadership to define and execute ZOCA's US SMB GTM strategy.
Develop a explicit operating model across new business, retention, and expansion.
Identify opportunities to improve the full revenue funnel — from prospe

📌 GTM Manager – US SMB (Bengaluru)
🏢 Zoca
📍 Bengaluru