Who we are?
Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.
Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?
As a Strategic Growth Manager , you will work closely with enterprise customers to identify growth opportunities through AI, automation and digital transformation initiatives. You will act as a trusted strategic advisor, helping clients unlock business value while driving platform adoption,



expansion, and long-term partnerships.

Sounds engaging?
Here’s a more detailed description of what you will do in this role:
You will build and manage relationships with enterprise stakeholders, ranging from operational teams to CXO-level decision-makers, becoming a trusted advisor for customer growth and transformation initiatives.
You will identify AI-led business opportunities, uncover new use cases, and drive upsell and cross-sell opportunities across your account portfolio.
You will lead strategic business reviews, workshops, and executive presentations that demonstrate measurable business impact and ROI.
You will partner with Product, Solutions, Delivery, and Customer Success teams to ensure successful adoption and execution of customer growth initiatives.
You will analyze customer business challenges, operational metrics, and market trends to recommend scalable automation and

📌 Director of Growth (Mumbai)
🏢 Kapture CX
📍 Mumbai