Job Opportunity: Collection Operations Manager – India
Location: Kochi, Kerala
Work Mode: Full-time
Collection Operations Manager – India
(Telecalling, Field Collections & Business Development)
We are looking for an experienced Collections Operations Manager to lead the setup and expansion of our India collections operations. This is a unique prospect to build and grow a collections business from the ground up, covering telecalling, field collections, client management, and business development.
The successful candidate will be responsible for establishing operational processes, recruiting and managing collection teams, developing collection strategies, driving recovery performance, building client relationships, and identifying new business opportunities.
The role requires strong leadership, collections expertise, operational planning, business development skills, and the ability to build scalable recovery operations while ensuring compliance with client, company, and regulatory requirements.
Key Responsibilities




Establish and manage end-to-end collections operations across telecalling and field collections.
Develop collection strategies, workflows, performance metrics, operational controls, and quality standards.
Recruit, train, and manage telecallers, collection agents, team leaders, and field collection executives.
Build and manage a scalable network of field collection resources across multiple locations in India.
Drive collection performance and ensure achievement of client and business targets.
Monitor team productivity, recovery performance, quality, and operational KPIs.
Develop effective strategies to improve collection and recovery rates across different portfolios.
Manage client relationships and ensure high standards of service delivery.
Act as the key point of contact for clients on operational performance, escalations, and service delivery.
Monitor portfolio performance, analyze collection trends, and implement continuous process improvements.
Work

📌 Collection Operations Manager- India (Kochi)
🏢 Charter
📍 Kochi