Job Description

We are hiring a Social Media Manager in Surat who can take ownership of day-to-day social media management and community management for our client brands. This role is ideal for someone who understands social media marketing, content planning, brand communication, audience engagement, and online community management.

As part of our team, you will manage social media channels, monitor brand conversations, and respond to comments, DMs, online community discussions, and other brand mentions. You will be responsible for maintaining a consistent brand voice and creating thoughtful, engaging responses independently.

If you are looking for Social Media Manager Jobs in Surat or interested in a Social Media Marketing Manager role where communication, creativity, sound judgment, and measurable brand engagement matter, we’d like to hear from you.

What We Want You to Do?

Manage and maintain social media presence across Instagram, Facebook, TikTok, and YouTube for client brands.
Monitor daily comments, DMs, tags, mentions, online community discussions,



and relevant brand conversations.
Respond to customer comments and messages professionally, empathetically, and in line with the brand voice.
Handle negative comments, complaints, sensitive conversations, and reputation-related issues with maturity and appropriate judgment.
Identify conversations that require escalation and ensure sensitive product, quality, certification, or timeline-related queries are handled appropriately.
Manage social media content calendars, including captions, scheduling, publishing, and coordination across platforms.
Review and publish influencer and creator content with accurate product information, descriptions, and captions.
Track customer sentiment, recurring questions, complaints, product requests, and other valuable customer insights.
Maintain records of social media interactions, mentions, responses, and escalations.
Work closely with strategists, content, design, and video tea

📌 Social Media Manager (Surat)
🏢 Aureate labs
📍 Surat