This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Key Responsibilities Strategy • Key contributor to a variety of types of Service management development initiatives. • Identify and implement required infrastructure (apps/modules) to support specific processes. • Identify potential implications of a particular module over other existing modules. • Implement plausible solutions to each use-case. • Implements enhancement of workflows per business needs • Participates in the design thinking Business • Awareness and understanding of the wider business, economic and market workplace in which the Group operates • 5 years of experience in ServiceNow Platform across multiple applications (HRSD, ITSM and Custom/scoped Apps) • Around 6-8 years of IT experience in multiple roles of SDLC • Experience in Service Catalogue, Knowledge Management, Scoped Applications. Experience in Reporting & Performance Analytics • Experience in UI Pages/Macros,



Menus, Widgets, knowledge of OOB widgets and custom widgets, Catalogue Items, Record Producers, Workspace, Workflows, Flow designers, Flow Actions, Integration Hub, Spokes, REST/SOAP API Solutioning • Suitable experience in documentation of solutions provided. Experience with UML/Data Flow/Sequence diagrams • Custom App RAIC building and App Design Documentation. • Experience in Service Portal with JavaScript, Angular, Bootstrap, HTML, Server-Side Scripting & Style Sheets • Experience in Application Development on ServiceNow, Experience in App Designer, Application Scope Access Controls • Experience in UI Scripts, UI Policies, UI Policy Actions, Variables, Variable Sets, Business Rules, Script Includes, Glide System, Glide AJAX • Knowledge of ServiceNow OOTB APIs, ServiceNow best practices • Certifications: CSA, Certified Application Developer, HRSD • Experience in Integrations with various

📌 Snr Manager, Development (Chennai)
🏢 Standard Chartered Bank
📍 Chennai