This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary This role is responsible for defining and delivering best-in-class user experiences for internal banking platforms within the S&T; Business Solutions team. The candidate will lead experience strategy, research, design, and validation for complex digital journeys, partnering closely with product managers, business stakeholders, and engineering teams. Key Responsibilities Experience Strategy & User Insights • Lead the discovery and definition of experience strategy for assigned products and journeys. • Analyze and document user behaviour, workflows, and usage patterns to inform product strategy and design decisions. • Translate business requirements and user needs into transparent UX recommendations and actionable design artefacts. Journey Mapping & Gap Identification • Create, maintain, and continuously refine end-to-end customer and user journey maps,



covering all relevant touchpoints, emotions, and pain points. • Identify experience gaps, friction points, and opportunities to simplify, digitise, or enhance journeys across channels. Research, Reviews & UX Evaluation • Plan and conduct qualitative user research, including user interviews, contextual inquiries, and stakeholder workshops. • Perform heuristic evaluations and expert reviews of existing interfaces to identify usability issues and improvement areas. Cross-Functional Collaboration & Leadership • Present research insights, journey maps, and design proposals to product managers, business SMEs, and technology teams. • Facilitate alignment sessions and design walkthroughs to ensure shared understanding of user problems and proposed solutions. Experience Design & Prototyping • Translate requirements and insights into wireframes, user flows, information architecture, and high-fidelity UI designs. • Build interacti

📌 Senior UI/UX Designer (Bengaluru)
🏢 Standard Chartered Bank
📍 Bengaluru