This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Key Responsibilities Strategy • Should understand the site-specific functionalities of ACBS and provide functional support to end users. • Responsible for functional incident tickets / queries are resolved within stipulated timeline. • Track incidents and provide regular updates to users on request status and progress. • Provide functional guidance and on-call support for any batch failure / incident. • Monitor the application, perform health checks and ensure application and its components are healthy. • Proactively identify issues and risks in the system and suggest/drive fixes. • Prioritize problem tickets that needs to be worked by the developer in fixing the issue. • Perform SIT testing for fixes received for an issue and engage end users for UAT & UVT. • Support weekend change implementation, DR/BCP test and other related changes as required.



• Work with internal teams across verticals, manage and drive discussions with stake holders. • Coordinate change implementations, DR drills, BCP, maintain AIG, ASRM and other project documents. • Ensure PSS process compliance -Incident/Change/Problem Management. • Open to work in shifts. Business • Exposure/Experience in 'Financial Markets' or 'Lending" domain will have more weightage • Back-office support knowledge - reconciliations, confirmations, payments. Processes • Should be fully aware of ITIL concepts and should have done an ITIL certification. People & Talent • Individual Contributor with very positive communication skills and majority of experience in production support. Ability to work in shifts including night (~25%) shifts. Bachelor's degree in computer science or equivalent. Regulatory & Business Conduct • Display exemplary conduct and live by the Group's Values and Code of Conduct. • Take personal responsibility for

📌 Mgr, Tech Support (Bengaluru)
🏢 Standard Chartered Bank
📍 Bengaluru