Role Description The Team Lead – Market Research Analyst is a full time, on-site role based in Mumbai. This role is responsible for designing and executing market research studies, including survey development, data collection, and analysis to generate actionable insights on customer experience and business performance. The individual will oversee a team of analysts, allocate tasks, review outputs, and ensure adherence to project timelines and quality standards. Day-to-day responsibilities include interpreting data, preparing clear reports and presentations for internal stakeholders and clients, and collaborating with cross-functional teams to recommend improvements in customer experience and service processes. The Team Lead will also contribute to methodology refinement, maintain research documentation, and support new business proposals with relevant market intelligence.

Location - Mumbai

Key Responsibilities
1. Project Management with Accountability
2. Quantitative Research
3. Qualitative Research
4. Survey Design and Administration
5. Data Analysis and Interpretation
6.



Statistical Analysis
7. Report Writing and Presentation
8. Cross-Functional Collaboration
9. Trend Analysis and Technology Updates
10. Data Accuracy and Confidentiality Management
11. Effective Communication
12. End-to-End Project Delivery
13. Team Management
14. Handling Multiple Projects

Skills -
1. Proven market research experience, with a focus on quantitative and qualitative
analysis.
2. Proficiency in Microsoft Excel and PowerPoint.
3. Exposure to AI tools.
4. Strong analytical skills with the ability to interpret datasets and generate actionable
insights.
5. Excellent written and verbal communication skills, with the ability to present findings
clearly and compellingly.
6. Proven experience in creating and delivering PowerPoint presentations.
7. Strong project management skills with the ability to manage multiple projects
simultaneously.

Key Competencies -
1. The primary responsibility

📌 Team Lead (Mumbai)
🏢 BridgeLoyalty Customer Experience Management
📍 Mumbai