What you will do
Account Strategy:
Develop and execute strategic account plans with clear goals, growth objectives, and success metrics.
Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities.
Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities.
Forecast and track key account metrics, including revenue, retention, and satisfaction.
Relationship Building:
Build deep, trusted partnerships with senior stakeholders across top accounts.
Proactively engage to understand evolving business needs and strategic priorities.
Strengthen credibility through insight-driven recommendations and consistent follow-through.
Revenue Generation:
Identify and execute upselling and cross-selling opportunities to drive account expansion.
Lead contract negotiations to maximize revenue, profitability, and long-term value.
Partner with leadership to shape commercial strategy and account growth plans.
Customer Success:
Guide clients through their journey from activation to adoption, growth, and advocacy.




Monitor account health and address risks proactively.
Collaborate with internal teams to deliver a world-class customer experience and champion client needs internally.
Market Intelligence:
Stay informed on industry trends, competitor movements, and customer insights.
Leverage market data to refine account strategies and uncover growth opportunities.

Ideal Candidate
1Strong Key Account Management / Customer Success Profiles
2Mandatory (Experience) – Must have 2+ years of hands-on experience in Key Account Management / Customer Success, with atleast 2+ years in managing complex, high-value client relationships and delivering measurable growth/retention targets.
3Mandatory (Skill 1) – Must have solid commercial acumen, negotiation, and strategic problem-solving, with a clearly analytical, data-driven approach to managing accounts.
4Mandatory (Skill 2): Must have proven experience in renewals, re

📌 Customer Success Manager (Bengaluru)
🏢 shopflo
📍 Bengaluru