Job Description

HR Manager – Healthcare & Luxury Servicesn

Company: Angel Health Centre

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Location: Nariman Point, Mumbai

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Employment Type: Full-time

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Industry: Longevity | Aesthetics | Hospitality

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Experience: 5–8 years

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Joining: Immediate / Early Joiners Preferred

About Angel Health Centren

Angel Health Centre is a private, doctor-led longevity and aesthetics practice located at Nariman Point, Mumbai.

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We are building a premium healthcare organisation focused on personalised care, longevity, aesthetics, diagnostics and an exceptional client experience.

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As the organisation grows, we are looking for an experienced and highly hands-on HR Manager who can build a strong team, create effective people processes and develop a culture of accountability, professionalism and service excellence.

The Rolen

The HR Manager will take ownership of the complete employee lifecycle at Angel Health Centre — from identifying and recruiting the right talent to onboarding, performance management, training, engagement, retention and exit management.

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This is a hands-on role suited to someone who enjoys building an organisation rather than simply administering an established HR function.

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The individual will work closely with the management and doctors to ensure that Angel attracts, develops and retains high-quality people who reflect the standards of a premium healthcare organisation.

Key Responsibilities1. Recruitment & Talent Acquisitionn

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- Own end-to-end recruitment across clinical, operations, front office, sales, marketing and management roles.
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- Understand manpower requirements with management and create hiring plans.
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- Source candidates through Naukri, Indeed, LinkedIn, recruitment consultants, referrals and direct sourcing.
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- Screen CVs and conduct first-level interviews.
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- Coordinate management and technical interview rounds.
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- Conduct reference and background checks.
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- Manage salary negotiations and offer rollouts.
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- Build and maintain an active talent pipeline for critical positions.
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- Reduce recruitment turnaround time and improve quality of hires.
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2. Onboarding & Inductionnn
- Design and manage a structured onboarding process for every new employee.
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- Ensure documentation, policies, systems access and joining formalities are completed.
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- Conduct orientation around Angel's culture, standards and expectations.
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- Coordinate department-specific training.
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- Establish 30-, 60- and 90-day review processes for new employees.
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- Ensure new employees are integrated effectively into the organisation.
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3. Performance Managementnn
- Help management establish clear KRAs and KPIs for every role.
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- Implement monthly and quarterly performance reviews.
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- Track employee performance against defined expectations.
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- Work with department heads to identify performance gaps.
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- Create Performance Improvement Plans where required.
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- Develop a transparent appraisal and increment framework.
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- Build a performance-oriented culture with clear accountability.
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4. Training & Developmentnn
- Identify training requirements across departments.
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- Organise training in areas including:
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- Client experience
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- Communication
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- Grooming and professional conduct
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- Sales and consultation conversion
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- Service knowledge
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- SOP adherence
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- Leadership development
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- Coordinate external trainers where appropriate.
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- Maintain training calendars and employee development records.
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5. Employee Engagement & Culturenn
- Build a professional, positive and high-performance work culture.
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- Conduct regular employee feedback and engagement initiatives.
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- Identify employee concerns before they become retention issues.
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- Improve communication between management and employees.
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- Recognise and reward high-performing employees.
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- Develop initiatives to improve employee motivation and retention.
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6. Attendance, Leave & Payroll Coordinationnn
- Maintain accurate attendance and leave records.
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- Ensure adherence to working hours, weekly offs and leave policies.
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- Coordinate monthly payroll inputs with accounts/payroll partners.
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- Maintain salary, incentive and employee documentation.
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- Resolve employee payroll and attendance queries.
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- Maintain accurate employee records and HR MIS.
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7. HR Policies & SOPsnn
- Develop and implement practical HR policies appropriate for a growing healthcare organisation.
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- Create employee handbooks, workplace policies and HR SOPs.
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- Ensure employees understand and acknowledge organisational policies.
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- Maintain confidentiality of employee and management information.
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- Support management in disciplinary matters and grievance handling.
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- Coordinate applicable statutory and employment-related HR compliance with relevant professional advisers.
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8. Employee Retention & Exit Managementnn
- Monitor employee turnover and identify reasons for attrition.
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- Conduct structured stay interviews and exit interviews.
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- Recommend retention initiatives for key employees.
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- Manage resignation, notice period and handover processes.
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- Ensure proper clearance and exit documentation.
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9. Management Reportingn

The HR Manager will maintain a simple monthly HR dashboard covering:

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- Total headcount
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- Open positions
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- Time taken to hire
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- Offer-to-joining ratio
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- Employee turnover
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- Attendance and absenteeism
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- Probation status
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- Employee performance
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- Training completed
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- Employee grievances
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- Upcoming manpower requirements
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Who We Are Looking Forn

The ideal candidate should have:

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- 5–8 years of progressive HR experience.
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- Strong hands-on recruitment experience.
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- Experience independently managing multiple HR functions.
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- Excellent communication and interpersonal skills.
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- Strong interviewing and candidate assessment capabilities.
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- Experience implementing KRAs, KPIs and performance management systems.
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- Good understanding of HR operations, attendance and payroll coordination.
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- Ability to handle confidential and sensitive employee matters with maturity.
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- Strong organisational and documentation skills.
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- Ability to work directly with founders, doctors and senior management.
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- High level of ownership and accountability.
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- Comfort working in a rapid-growing organisation where systems and processes are still being built.
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Preferred Industry Backgroundn

Candidates from the following industries will be preferred:

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- Premium healthcare
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- Hospitals
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- Dermatology / aesthetic clinics
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- Cosmetic surgery
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- IVF / fertility centres
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- Premium dental practices
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- Longevity / preventive healthcare
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- Luxury hospitality
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- Premium wellness organisations
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- Other high-touch luxury service businesses
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Experience in healthcare is preferred but not mandatory for an exceptional candidate from luxury hospitality or another premium service environment.

Qualificationsn

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- Graduate degree required.
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- MBA / PGDM / postgraduate qualification in Human Resources preferred.
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- Strong working knowledge of MS Office / Google Workspace.
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- Familiarity with HRMS, ATS and recruitment platforms will be advantageous.
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What Success Looks Liken

Within the first six months, the HR Manager should be able to:

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- Establish a structured recruitment system.
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- Significantly reduce hiring turnaround time.
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- Ensure all employees have defined roles, KRAs and KPIs.
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- Implement structured onboarding and probation reviews.
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- Establish regular performance reviews.
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- Improve attendance and employee accountability.
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- Build a training calendar.
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- Improve employee retention.
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- Establish a reliable HR MIS and monthly management dashboard.
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- Help create a culture appropriate for a premium, client-focused healthcare organisation.
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What Angel Offersnn
- Opportunity to build the HR function of a growing premium healthcare organisation.
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- Direct exposure to senior management and doctors.
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- Significant ownership and decision-making responsibility.
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- Opportunity to recruit and develop a high-performance team.
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- Exposure to the emerging longevity and regenerative aesthetics sector.
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- Competitive compensation based on experience and capability.
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Applicationn

Candidates who enjoy building teams, creating systems and taking ownership are encouraged to apply.

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Please apply with your updated CV, current compensation, expected compensation and notice period.

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Immediate and early joiners will be given preference.

📌 HR Manager - Healthcare & Luxury Services (Mumbai)
🏢 Angel Health & Aesthetics Clinic
📍 Mumbai