Job Description ABOUT COMPANYn Osettl Technologies operates Legodesk — a specialized legaltech platform forn end-to-end debt recovery and NPA resolution. We serve India's leading banks,n NBFCs, ARCs, and law firms with cutting-edge workflows for:n • SARFAESI Act proceedingsn • IBC/NCLT filingsn • DRT/DRAT litigationn • Section 138 NI Act prosecutionn THE ROLEn Customer Success Executive — own the post-sale client lifecycle for BFSIn customers (banks, NBFCs, ARCs, law firms). Your mission: ensure clients achieven their debt recovery and litigation outcomes with Legodesk.n Success = High adoption, zero churn, strong NPS, growing case volume per account.n Experience Required: 2-3 years in customer success, support, or client operationsn Location: Bengaluru (in office)n RESPONSIBILITIESn Client Onboarding & Enablementn → Lead structured onboarding for new customersn → Conduct training on Legodesk platform (SARFAESI, IBC, DRT, Section 138)n → Create personalized implementation timelinesn → Build success playbooks tailored to each client's workflown Ongoing Support & Relationship Managementn → Serve as trusted single point of contact (SPOC)



for assigned accountsn → Monitor usage metrics and proactively identify adoption blockersn → Field client questions; resolve issues or escalate smartlyn → Maintain CRM transparency (all interactions logged)n Account Health & Retentionn → Track health metrics: NPS, adoption rate, case volume, engagement scoren → Identify at-risk accounts and escalate for retention interventionn → Conduct quarterly business reviews (QBRs) to drive value realizationn → Build retention strategies for your portfolion Continuous Improvementn → Gather customer feedback on features and pain pointsn → Escalate to Product team as feature requests or bug reportsn → Build case studies and customer testimonialsn → Stay current on regulatory changes (debt recovery, NCLT, DRT)n YOUR PROFILEn ✓ 2-3 years in CS, customer support, or client operationsn ✓ SaaS background preferred (but not required)n ✓ Strong communicator: explain technical concepts to non-technical stakeholdersn ✓ Empathetic problem-solver; comfortable with ambiguityn ✓ CRM proficiency (Salesforce, HubSpot, or similar)n ✓ Curious about BFSI/legaltech; willing to learn debt recovery processesn ✓ Bachelor's degree (any stream)n RED FLAG: If you've only done internal ops with zero external client interactionn GREEN FLAG: "I reduced churn from X% to Y%" or "I built an onboarding playbook"n YOU'LL BE MEASURED ON

📌 Customer Success Executive (Vasanthanagar)
🏢 Legodesk
📍 Vasanthanagar