As a Program Manager (For Operations OR Retention) , you will work with business leaders in identifying opportunities of business metric improvement across CX / Supply Chain / Retention / Customer Engagement

Design and execute operational frameworks that minimize patient churn, optimize care adherence, and streamline cross-functional workflows between product, operations, and clinical teams.

Retention & Lifecycle Operations: Own the post-acquisition customer journey. Cross-Functional Leadership: Partner with Product, Engineering, and Clinical leads to translate patient feedback and retention drop-off points into product features or automated workflows.

~ Track KPIs including patient retention rate, churn, Net Promoter Score (NPS), and operational SLA adherence. Compliance & Governance:



Ensure all operational procedures strictly adhere to local healthcare regulations, data security standards, and patient privacy norms.

Experience: 3–6 years of experience in program management, business operations, or growth operations, ideally within a fast-scaling startup (Series A/B) or healthcare/healthtech workplace.

Bachelor’s degree in Business Administration, Healthcare Management, Industrial Engineering, or a quantitative field.

Advanced data literacy (SQL, Excel/Google Sheets dashboards).

Strong execution discipline and project tracking via tools like Jira, Asana, or Notion.

Deep empathy for patient care workflows balanced with a rigorous, metrics-driven commercial mindset.

📌 Programmamanager/MT-lid (Bengaluru)
🏢 sugar.fit
📍 Bengaluru