Job Description Job Title: Collections Specialist n Location: Gurgaon (GGN), Haryana, India (In-Office) n Work Schedule: 5 Days/Week n Shift: Rotational Shifts n n Responsibilities n n Voice Support: Manage inbound and outbound collection calls and follow-up calls with U.S.-based account holders. n Empathetic Collections: Discuss past-due balances gently and establish realistic, win-win payment arrangements while protecting customer relationships. n Dispute Resolution: Audit account statements to investigate, identify, and correct complex billing concerns with precision. n Record Keeping: Maintain accurate, up-to-date documentation of call notes, payment promises, and ledger updates inside the CRM system. n Customer Advocacy: Listen actively to customer financial situations and recommend structured options to help them maintain good standing. n n n Qualifications n n n Experience: Prior experience in first-party collections,



international customer support (U.S. voice process preferred). n Language Proficiency: Minimum B2 (Upper-Intermediate) n Location: Must reside in or be willing to relocate to Gurgaon (GGN) for an in-office setup within our defined cab transport zone. n Core Competencies: High emotional intelligence (EQ), strong conflict resolution skills, and sharp attention to detailed account ledgers. n n n Pay range and compensation package n n n Commute Support: Free both-side cab facility (for candidates within the hiring radius). n Balanced Schedule: 5-day work week with 2 rotational days off. n Workspace & Growth: Paid product, tool, and soft-skill training programmes in a contemporary Gurgaon office setting. n n

📌 Customer support-Collection process (Faridabad)
🏢 Digivance Solutions
📍 Faridabad