Company: MyPrivateTutor.net
Location: Kolkata
Job Type: Full time | Work from Office
Experience: Fresher / 0–1 Year

About the Role
MyPrivateTutor.net is looking for smart, proactive and commercially minded Customer Support Executives (2) to join our Kolkata office.

This is an entry-level role focused on customer servicing and revenue generation.

Key Responsibilities:

User Engagement & Servicing
Interact with registered tutors, students and parents to understand their requirements and problems.
Assist users with registration, profile completion, tuition inquiries, applications and other platform features.
Follow up with new and inactive users to improve engagement.
Identify common user problems and coordinate with the relevant teams to resolve them.

Revenue & Conversion
Understand our membership, subscription and other paid offerings.
Identify potential users who can be converted into paying customers.
Follow up with interested users and assist them through the purchase process.
Work on improving free-to-paid conversion.
Re-engage expired and inactive paid users.




Experiment with different offers, messages and follow-up approaches.

Retention & Re-engagement
Identify inactive users and opportunities to bring them back to the platform.
Create targeted email, WhatsApp and in-platform communication campaigns.
Follow up with users who registered but did not complete important actions.
Re-engage expired members and previous customers.
Develop different communication strategies for different user segments.

Analytics & Reporting
Track registrations, active users, inquiries, applications, upgrades, renewals and revenue.
Maintain daily/weekly reports using Excel or Google Sheets.
Monitor conversion rates and identify areas requiring improvement.

Who Should Apply?

We welcome fresh graduates or candidates with up to 1 year of experience.

You should have:
Good communication and interpersonal skills.
A strong interest in online businesses and technology.
A commercial mind

📌 Customer Support Executive for Ed-Tech (Kolkata)
🏢 MyPrivateTutor
📍 Kolkata