Founding Customer Success & Implementation Associate — Seeidle
Location: Delhi NCR · In office/Hybrid Type: Full-time
About the role
Seeidle helps enterprises see what's sitting idle across their sites — before it becomes a liquidation risk or an audit gap. We're opening pilots this quarter with facilities and ops teams at large, multi-site enterprises.
We're hiring our first Customer Success & Implementation Associate to make those pilots work. You'll be the person on the ground (and on the phone) helping facilities teams actually adopt the platform — not just watching a dashboard, but making sure real assets get captured, real workflows get followed, and real value gets proven.
What you'll do
Onboard pilot accounts: train facility/ops teams on asset capture, approvals, and the Idle Board workflow
Be the first point of contact for pilot users — answer questions, unblock adoption, chase down friction points before they become churn
Turn what you see on the ground into structured feedback for product — you'll directly shape what gets built next
Track pilot health: usage,
adoption blockers, and whether the platform is actually saving time and reducing risk
Occasionally travel to client sites for onboarding or training sessions
What we're looking for
1-3 years in customer success, implementation, operations, or a client-facing role — ideally with enterprise or B2B clients
Comfortable talking to facilities managers, ops heads, and admin teams — people who aren't naturally "tech-first"
Detail-oriented and process-minded; you notice when a workflow isn't being followed and know how to fix it
Startup mindset — this is a founding role, things will be undefined, and you'll help define them
Bonus: any exposure to facilities management, asset management, warehousing, or enterprise operations
Why join now
You'll be employee-early at a company solving a real, underserved problem for large enterprises, working directly with the founder, with real ownership over how pilots — and t
📌 Customer Success Associate (India)
🏢 SeeIdle
📍 India