About Us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What You'll Do

The Customer Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the Service to different Enterprise Customers. The Customer Engineering Team is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. The team is also responsible to build and maintain Alerts to proactively monitor the service and act as the technical liaison between Customer facing teams and the Engineering teams.

The day-to-day

As a Site Reliability Engineer, you will:





Identify and investigate potential and actual customer performance problems, recommend, and prioritize remediation, and assess effectiveness of remediation actions
Participate in and provide feedback on product design, especially regarding reliability and availability
Drive initiatives with partner teams to improve the reliability and performance of the Service through improved system design
Drive a culture of intolerance to manual activity which results in a highly automated setting delivering scalable solution
Work Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issues
Drive monitoring and automation initiatives
Create and present Performance reports for technical and management stakeholders
Work closely with Engineering teams to communicate and prioritize the service impacting issues
Reproduce and test the Customer issues in the Lab
Develop A

📌 Site Reliability Engineer (Hyderabad)
🏢 Viasat
📍 Hyderabad