Job DescriptionWe're Hiring | Seller Support Manager | Marketplace Operations
NLocation: Gurgaon (On-site)
NExperience: 5–8 Years (Gulf experience preferred)
NEmployment Type: Full time
NJoin OurShopee and help build a best-in-class Seller Support function.
NWe're looking for an experienced Seller Support Manager who will own the complete seller lifecycle—from onboarding and activation to operational support, performance management, and seller growth.
NIf you have hands-on experience working with e-commerce marketplaces and enjoy collaborating across teams to improve seller experience, we'd love to hear from you.
NKey Responsibilities
n
- N
- Manage end-to-end seller onboarding, activation, and go-live. N
- Support sellers with account setup, documentation, catalog creation, product listings, pricing, inventory management, and marketplace compliance. N
- Resolve seller queries related to orders, fulfilment, logistics, returns, cancellations, payments, settlements, and seller portal operations. N
- Monitor seller performance using KPIs such as cancellation rate,



late shipment rate, return rate, customer complaints, and response time. N
- Partner with Commercial, Category, Logistics, Finance, Technology, and Customer Support teams to resolve operational issues. N
- Build scalable seller support processes, SOPs, training content, and knowledge documentation. N
- Analyze seller trends, identify improvement opportunities, and drive seller retention and marketplace growth. N

nPreferred Experience
N5–8 years of experience in Seller Success, Marketplace Operations, Seller Support, E-commerce Operations, Vendor Management, Key Account Management, or Marketplace Account Management.
NExperience working with marketplaces such as Amazon, Noon, Carrefour, Flipkart, Myntra, Meesho, JioMart, Tata CLiQ, Ajio, or similar platforms.
NStrong understanding of:
N
- n
- Marketplace Operations N
- Product Listings & Catalog Management N
- Order Manageme

📌 Seller Support Manager (India)
🏢 Ourshopee.com
📍 India