Job DescriptionCompany: Liquide (Fintech Startup)
NEmployment Type: Full-Time
NWork Mode: Work From Office (WFO)
NWork Location: Bangalore
NWork Schedule: 5 days a week
NIndustry: Financial Services
NRole Overview
nLiquide is a fast-growing fintech startup looking for a proactive and customer-focused professional to join our team as a Customer Success Executive.
NThis role will act as theprimary point of contact for users and play a key role in delivering a seamless, supportive, and high-quality customer experience.
NKey Responsibilities
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- Communicate with customers via chat, email, and phone calls to resolve queries effectively. N
- Provide prompt, friendly, and accurate assistance to ensure high customer satisfaction. N
- Track, document, and maintain records of user issues and resolutions. N
- Coordinate with internal teams to ensure timely problem resolution. N
- Escalate critical issues when required and follow up proactively. N
- Share insights on recurring issues to improve processes and product experience. N




- Maintain professionalism and adhere to defined support workflows and SLAs. N
- Monitor and manage customer queries through support platforms and ensure timely resolution. N

nRequired Skills & Qualifications
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- 1–3 years of experience in customer support, customer service, or helpdesk roles. N
- Excellent verbal and written communication skills. N
- Strong problem-solving abilities with a customer-first attitude. N
- Proficiency in Freshdesk / Freshworks is required. N
- Familiarity with customer support and ticketing tools such as JIRA, Zoho, Shopdeck, or similar platforms. N
- Tech-savvy and comfortable using support tools and platforms. N
- Ability to work efficiently in a quick-paced startup environment. N
- Strong attention to detail and ability to manage multiple customer queries simultaneously. N

nPreferred / Good to Have
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- Knowledge or experience in stock market, trading, or finance.

📌 Customer Success Executive (Karnataka)
🏢 Liquide
📍 Karnataka