Technical Support Executive (Pune)

Technical Support Executive (Pune)

26 Aug
|
Important Business
|
Pune

26 Aug

Important Business

Pune

Position Overview






The Technical Support Executive will be responsible for providing end -to -end technical assistance, installation, configuration, troubleshooting, and customer support for IT infrastructure solutions. This role requires hands -on experience across networking, server architecture, security systems, wireless solutions, surveillance, data backup & recovery, cloud services (Microsoft 365 & Azure), and virtualization technologies.






The ideal candidate should have strong problem -solving skills, excellent communication abilities, and a customer -first mindset.






Key Responsibilities




1. Technical Support & Troubleshooting






Provide L1/L2 technical support to clients for IT infrastructure and network -related issues.


Diagnose, troubleshoot, and resolve hardware, software, network, and system -related incidents.


Perform remote and onsite support as required.


Escalate critical issues to senior engineers or OEMs when necessary.






2. Network Infrastructure Management




Assist in configuration and troubleshooting of:


Routers, switches, firewalls, VLANs, VPN, DHCP, DNS, NAT, routing protocols


Wireless access points and controllers


Conduct network health checks, performance monitoring, and optimization.






3. Server & Systems Support




Provide support for Windows Server, Linux Server, Active Directory, Group Policy, DNS/DHCP.


Assist in server deployment, patching, updates, and resource monitoring.


Support Hyper -V / VMware virtualization environments.






4. Security & Surveillance Solutions




Basic troubleshooting of firewall security policies and endpoint security.


Provide support for CCTV / IP surveillance systems (NVR, DVR, VMS, camera configurations).






Assist in implementing security best practices and monitoring tools.






5. Data Backup, DC -DR & Business Continuity




Support installation and configuration of backup solutions (Veeam, Synology, NAS, cloud backup, etc.).


Monitor scheduled backups and ensure recovery readiness.


Assist in DC/DR drills, failover/failback operations.






6. Cloud Solutions (Microsoft 365 & Azure)






Provide support for:


Microsoft 365 administration (user management, email, SharePoint, OneDrive)


Azure services (VMs, backup, policies, access management)


Troubleshoot cloud service issues and assist clients with migrations.






7. Documentation & Reporting




Maintain accurate records of service requests, resolutions, and technical procedures.


Prepare daily/weekly reports related to support activities.


Update knowledge base and maintain configuration documentation.






8. Customer Engagement






Handle client queries professionally and provide timely updates.


Educate customers on system usage, best practices, and preventive maintenance.


Build strong customer relationships to enhance service satisfaction.






Requirements

Required Skills & Qualifications






Diploma / Graduate in IT, Computer Science, or related field.






1–3 years of experience in technical support or IT infrastructure roles (fresher with strong technical knowledge may also apply).




Working knowledge of:




Networking equipment (Cisco, Sophos, Sonicwall,Palo Alto, Juniper, Dell, Lenovo, HP/Aruba, Fortinet, etc.)


Windows Server, AD, virtualization (Hyper -V/VMware)


Firewall policies and endpoint security


Microsoft 365 & Azure administration


IP surveillance systems


Backup and disaster recovery tools


Strong troubleshooting and analytical skills.


Valuable communication skills (verbal and written).


Preferred Certifications (Optional but an Advantage)


CCNA / CCNP


MCSA / AZ -900 / MS -900


Veeam VMCE / VMware VCA


CompTIA Network+ / Security+


Fortinet NSE certifications


Any relevant OEM certifications (Aruba, Cisco, Dell, Microsoft)






Work Environment






Onsite + remote hybrid support depending on client requirements.


Occasional travel to client locations for deployment or troubleshooting.


Must be able to work in a fast -paced system integrator environment with diverse technologies.




Benefits

Opportunity to work on multi -vendor technologies across networking, servers, cloud, and cybersecurity.






Certification support and continuous technical training programs.






Attractive salary package with performance incentives.






Mobile and travel allowance for client visits.






Health insurance and PF (as per company policy).






Friendly work culture with strong learning and growth opportunities.






Access to OEM tools, labs, and partner training resources.










📌 Technical Support Executive (Pune)
🏢 Important Business
📍 Pune

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 31st July,2026

Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 31st July,2026

26 Aug
|
HCLTech
|
Chennai
  • 26 Aug
  • HCLTech
  • Chennai

Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 31st July 2026 Date: 31st July'26 Time: 10:00 AM to 1:00 PM Venue: ETA 1, Sandhya Infocity - Navalur No. [...]

Copywriter Intern (Vasanthanagar)

Copywriter Intern (Vasanthanagar)

26 Aug
|
FRND
|
Vasanthanagar
  • 26 Aug
  • FRND
  • Vasanthanagar

Working experience: No Experience Job Description Overview: We’re looking for a creative Copywriter Intern ✍️ to join our in-office team in Bangalore. This role is made for someone who lives to [...]

Subscribe to this job alert:

Get the latest job offers by email for: technical support executive (pune) / pune

Integration Developer (Hyderabad)

Integration Developer (Hyderabad)

26 Aug
|
Warner Bros. Discovery
|
Hyderabad
  • 26 Aug
  • Warner Bros. Discovery
  • Hyderabad

Job Type: Full-time Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards [...]

Sales Director (Vasanthanagar)

Sales Director (Vasanthanagar)

26 Aug
|
TRUGlobal
|
Vasanthanagar
  • 26 Aug
  • TRUGlobal
  • Vasanthanagar

Job Description Job Description – Director of Sales Position Title: Director of Sales Experience Required: 15+ years in IT services business development and account growth Domain Focus: Infras [...]

Subscribe to this job alert:

Get the latest job offers by email for: technical support executive (pune) / pune